Hours of operation:

To better serve you, we are open 7-days per week. Hours may vary depending on season and occupancy.

Arrival:

Please plan to arrive and check-in with the spa coordinator a minimum of 15-minutes prior to your scheduled treatment time.

Cancellations:

A minimum six-hour notice must be given to cancel or amend any reserved treatment. If less notice is given 50% of the full treatment price will be charged.

Health Concerns:

Please advise the spa coordinator if you are pregnant, have allergies or health concerns at the time of booking treatments.

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Gratuities:

Spa menu pricing does not include gratuity and is a matter of personal discretion. Spa etiquette is 18% - 20% per treatment.

Booking Treatments:

All treatments are guaranteed with a credit card, villa number or voucher number.

Late Arrivals:

Treatments will be abbreviated.

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Missed Appointments:

Without notice will be charged 100% of the full treatment price.

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Age Requirement:

If under the age of 18 years old, a parent must sign a waiver and remain on property for the duration of the service(s). The spa is appropriate for guests 16-years of age and older. Failure to notify spa reception of age will lead to declining to provide service and will result in full charge of booked treatment(s).

Perks:

All Running Water Spa guests have access to the outdoor, heated, saltwater pool + hot tub, fitness center and the many amenities that the resort has to offer!